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Shipping

We offer discreet packaging on every order. All orders are shipped from Youghal, Co. Cork, Ireland. Orders placed before 3.00pm Monday to Friday will normally ship the same day. Any orders placed on Friday after 3:00 PM, Saturday or Sunday will be shipped on Monday (excluding Monday Bank Holidays).

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Shipping to Ireland and Northern Ireland

Transit Time: Next Working Day

Ireland Shipping Charges:

Order Weight Cost
1g to 100g €2.55
100.01g to 250g €3.00
250.01g to 500g €6.05
500.01g to 15kg €8.80
   

 

 

 

 

 

 

 

 

 

Shipping to the UK

We aim to ship within 24 hours of receiving your order. Orders placed before 3.00pm Monday to Friday will normally ship the same day. Any orders placed on Friday after 3:00 PM, Saturday or Sunday will be shipped on Monday (excluding Monday Bank Holidays).

UK and Northern Ireland Shipping Charges:

Please note: Standard Post does not include tracking or insurance. If you select Standard Post we cannot be held liable for damaged or lost orders. To have your order traceable and insured, please select Registered Post. The choice is yours but please understand that we are not responsible once your order is posted. By selecting Standard Post you are accepting full responsibility for your order; in the event that your order is damaged or lost, we will not be able to credit or refund your purchase.

Orders over 500g may have additional charges due to the items being oversized. If your order is over 500g and there's additional charges, we will contact you and let you know before your order is shipped.

Transit Time: 2 to 3 Working Days

Weight Standard Post Registered Post
1g to 100g €3.00 9.00
100.01g to 250g €4.75 11.00
250.01g to 500g 6.00 12.25
500.01g to 1kg 9.50 15.00
1.01kg to 19kg €16.00 €16.00

Shipping to Europe: 

We aim to ship within 24 hours of receiving your order. Orders placed before 3.00pm Monday to Friday will normally ship the same day. Any orders placed on Friday after 3:00 PM, Saturday or Sunday will be shipped on Monday (excluding Monday Bank Holidays).

European Shipping Charges:

Please note: Standard Post does not include tracking or insurance. If you select Standard Post we cannot be held liable for damaged or lost orders. To have your order traceable and insured, please select Registered Post. The choice is yours but please understand that we are not responsible once your order is posted. By selecting Standard Post you are accepting full responsibility for your order; in the event that your order is damaged or lost, we will not be able to credit or refund your purchase.

Orders over 500g may have additional charges due to the items being oversized. If your order is over 500g and there's additional charges, we will contact you and let you know before your order is shipped.

Transit Time: 2 to 3 Working Days

Weight Standard Post Registered Post
1g to 100g €3.00 €9.00
100.01g to 250g €4.75 €11.00
250.01g to 500g €7.00 €12.25
500.01g to 1kg €9.50 €16.50
1.01kg to 20kg €30.00 €30.00

 

Shipping to the Rest of the World:

We aim to ship within 24 hours of receiving your order. Orders placed before 3.00pm Monday to Friday will normally ship the same day. Any orders placed on Friday after 3:00 PM, Saturday or Sunday will be shipped on Monday (excluding Monday Bank Holidays).

Rest of World Shipping Charges:

Please note: Standard Post does not include tracking or insurance. If you select Standard Post we cannot be held liable for damaged or lost orders. To have your order traceable and insured, please select Registered Post. The choice is yours but please understand that we are not responsible once your order is posted. By selecting Standard Post you are accepting full responsibility for your order; in the event that your order is damaged or lost, we will not be able to credit or refund your purchase.

Orders over 500g may have additional charges due to the items being oversized. If your order is over 500g and there's additional charges, we will contact you and let you know before your order is shipped. 

Transit Time: 5 to 7 Working Days

Weight Standard Post Registered Post
1g to 100g €3.00 €9.00
100.01g to 250g €4.75 €11.00
250.01g to 500g €6.00 €12.25
500.01g to 1kg €12.75 €20.25
1.01kg to 20kg €34.00 €42.50

Please note:

We will deliver to the address as you enter it, and can not accept any liability for late or failed delivery if the quoted address is incorrect, so please be careful when entering delivery address details.

What to do if parcel is damaged?

At the time of shipment delivery, the recipient’s obligation is to evaluate shipments outer packaging.

At the presence of courier – if you notice that:

1. Parcels outer packaging is damaged - point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation. If the content of shipment: 

Is not damaged, then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing. Your signature confirms that the content of the parcel has been delivered without damages.

Is damaged, then ask courier to compile the act of damage. In this case you can take or refuse to take this parcel. In case you refuse to take the parcel, courier will make a note about the reasons of refusal. If you want to submit complaint about parcel content damages, we encourage you to contact with us

2. The outer packaging is not damaged, but there is a suspicion of damage to the contents of the shipment: point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation. If the content of shipment:

Is not damaged, then no additional actions are necessary.

Is damaged, then ask courier to compile the act of damage. In this case parcel must be left to receiver. If you want to submit complaint about parcel content damages, we encourage you to contact us

After courier has left – if you notice that:

1. Parcels outer packaging is damaged and the content of shipment:

Is not damaged, then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing.

Is damaged, then immediately inform the sender of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.

2. Parcels outer packaging is not damaged, but the content of shipment is damaged, then immediately inform the us of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.

Claims:

Please immediately inform us by email or post of any of the following problems you may have with your delivery. Please inform us within 24 hours of delivery. We cannot accept any liability unless we are notified within the 24 hours of delivery.

Damage on Delivery:
Always examine the packaging at the point of delivery before signing for any package. If the package appears to be damaged in anyway Insist on writing a note on the carriers delivery consignment note. It is then your responsibility to inform us of any damage to products within 24 hours of delivery.

Shortages:
It is your responsibility to inform us of any shortages within 48 hours of delivery.

In-correctly supplied goods:
Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us within 48 hours of delivery.

Non-delivery:
Please notify us within 10 working days from the expected delivery date of a non delivery.