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Shipping

 

Worldwide Shipping Information

 

(EXPECT DELAYS DUE TO COVID-19)

Please note that we have €20.00 minimum order

(£135.00 for UK Customers)

  UK Customers please use Coupon Code "UK2021"

Shipping Update as of 21 January 2021:

 

We are happy to announce that we are shipping to the UK again. 

For us to be able to supply UK customers, we had to implement a £135.00 (€154.00) minimum order value, includes shipping cost. We are also offering a 21% discount on all UK orders (not valid for Northern Ireland Customers). Unfortunately the new UK VAT Laws has forced us to have a high minimum order value.

To avail of the 21% discount, please use Coupon Code "UK2021". Please be advise that your order total including shipping needs to be over €154.00 (£135.00) after you enter the coupon code.

We understand that this can be an inconvenience with such a high minimum order but it was the only way we could continue to supply UK customers.

Please be advised that with the UK no longer part of the EU, you will have to pay VAT, Customs Duty and Clearance Fees at the time of delivery. With offering a 21% discount, this should help to cover most of that cost. 

If you have any questions please let us know.

Regards,

Puff n Stuff

 

Currently there are delays with orders being delivered; please be patient during this time. 

Due to international flights and local suspensions, orders shipped by Post can only be shipped to the following destinations:

Currently there's no restrictions with UPS at this time.

Destinations

Restrictions

Albania  No restrictions
Australia  From September 29th you will be able to buy postage and send your item to Australia. Please note a limit of 10kg will apply to parcel sending. 
Austria No restrictions
Bahrain No restrictions
Belarus No restrictions
Belgium Internal delays
Brazil No restrictions
Bulgaria Internal delays
Canada No restrictions
Channel Islands No restrictions 
Chile Please note a limit of 10kg will apply to parcel sending. 
China No restrictions
Colombia Please note a limit of 10kg will apply to parcel sending. 
Croatia No restrictions
Cyprus No restrictions
Czech Republic No restrictions
Denmark No restrictions
Estonia  No restrictions
Faroe Islands No restrictions
Finland No restrictions
France Internal delays on all mail. The French Post Office have limited the size of items to the following dimensions; 32cm x 24cm x 24cm. Social Distancing is in effect and thus they cannot guarantee the delivery of larger items until these measures have been lifted.
Germany No restrictions
Ghana No restrictions
Gibraltar No restrictions
Greece No restrictions
Greenland No restrictions
Hungary No restrictions
Hong Kong No restrictions
Iceland No restrictions
India No restrictions
Indonesia Please note a limit of 10kg will apply to parcel sending. 
Israel No restrictions
Italy Max item weight 25kgs, max length 120cm, max of all three dimensions 150cm
Japan No restrictions
Jordan Please note a limit of 10kg will apply to parcel sending. 
Kazakhstan No restrictions
Kenya No restrictions
Latvia No restrictions
Lebanon No restrictions
Lithuania Internal delays
Luxembourg Internal delays
Malawi No retrictions 
Malaysia  No restrictions
Malta  No restrictions
Moldova Please note a limit of 10kg will apply to parcel sending. 
New Zealand From September 29th you will be able to buy postage and send your item to New Zealand. Please note a limit of 10kg will apply to parcel sending.
Netherlands No restrictions
Nigeria No restrictions
Norway No restrictions
Oman Please note a limit of 10kg will apply to parcel sending. 
Pakistan Please note a limit of 10kg will apply to parcel sending. 
Philippines Please note a limit of 10kg will apply to parcel sending. 
Poland No restrictions
Portugal Delays to Madeira and Azores
Qatar No restrictions 
Romania No restrictions
Russian Federation No restrictions
Saudi Arabia No restrictions
Singapore From September 29th you will be able to buy postage and send your item to Singapore.
Serbia No restrictions
Slovakia No restrictions
Slovenia  No restrictions 
South Africa No restrictions
South Korea No restrictions
Spain Internal delays
Sweden No restrictions
Switzerland Internal delays
Taiwan No restrictions 
Tanzania  No restrictions
Thailand No restrictions
Turkey No restrictions
UAE No restrictions
Ukraine No restrictions
   
USA
Letters, large envelopes and packets. From September 29th you will be able to send parcels up to a maximum of 10KG to USA. 
Vietnam
Please note a limit of 10kg will apply to parcel sending. 
Zambia No restrictions 
Zimbabwe No restrictions 

  

Your privacy is very important to us and to ensure this, we ship all orders DISCREETLY. Any package you receive from Puff 'N' Stuff will be plain and give no hints about the delights hiding inside.

All orders ship from Youghal, Co. Cork, Ireland.

USA and Canadian Customers

Due to restrictions on RAW Rolling Papers and RAW Pre-Rolled Cones; these products are not available to customers located in the USA or Canada. If you're interested in these products, please check out our subsidiary company "Twist 'n' Puff" located in Florida (www.twistnpuff.com).

Shipping Carriers and Services:

An PostStandard Post (if you don't opt for tracking or insurance, please read Standard Post Terms and Conditions below)

An PostRegistered Post with tracking and insurance

UPS: with tracking and insurance

 

man-opening-a-discreet-package-of-rawthentic-product-from-puff-n-stuff.jpg

Standard Post Terms and Conditions:

Please be advised that Standard Post Service does not include tracking or insurance. This is a cheaper option but has proven to be problematic for some of our customers.

By selecting Standard Post, you are accepting full responsibility for your order. Once your order leaves our facility, we will not be able to track or file a claim in the event the order is lost or damaged. It is extremely important that you understand that if you choose Standard Post, you are are agreeing to accept full responsibility for your order once it leaves our facility.

In the event that the order is lost or damagedPuff 'n' Stuff will not be able to offer you any assistance in recovering the the cost of the products or a replacement order. Spending the extra for Registered Post is highly recommend, you'll have more visibility of the status of your order as well as insurance in the event it's lost or damaged.

Shipping Cost:

The shipping cost is based on the weight and size of the order. The cost is calculated during checkout or in your shopping cart by clicking on "Estimate Shipping & Taxes". In the event that you get a message that says "Unfortunately the items in your cart can't be shipped to your country", please contact us for a shipping quote. Order shipped outside of the EU may incur Taxes and/or Customs Fess that are the responsibility of the customer. 

UPS Extended Area Surcharge 

UPS provides a delivery service in extended areas as well as urban areas. An additional charge applies for each shipment that is delivered in an extended area. If you're in an extended area, we will notify you before the order is processed.

UPS Remote Area Surcharge

 A charge applied for delivery to an area beyond UPS extended areas, which are less accessible for deliveries. If you're in a remote area, we will notify you before the order is processed.

If you should have any questions, please contact us from our contact page or by calling +353 (0) 24 25 576.

Shipping Cut-Off Times:

We aim to ship all orders placed Monday to Thursday within 24 hours; orders placed Friday, Saturday, Sunday or a bank holiday will be shipped the next working day.

Transit times: 

*** Please note that these times are approximate and can take longer during holiday seasons and bad weather conditions ***

An Post:

  • Europe: 3 to 9 working days, depending on your country (Current times are 3 to 8 weeks)
  • Rest of the World: 6 to 14 working days (Current times are 3 to 8 weeks)

UPS:

  • Ireland and Northern Ireland: 1 to 2 days (EXPECT DELAYS DUE TO COVID-19)
  • Europe: 3 to 6 working days, depending on your country (EXPECT DELAYS DUE TO COVID-19)

Tracking:

Orders shipped by An Post "Registered" and UPS will have a tracking number and can be tracked at one of the links below. Once your order is shipped, you will receive an email with the carrier used and the tracking number.

An Post - www.anpost.ie, once your package is in your country, you can track the shipment from your Post Carrier, please use the same tracking number.

UPS - www.ups.com

 

Please Note:

We will ship your order to the address as you enter it, and we can not accept any liability for late or failed delivery if the quoted address is incorrect, so please be careful when entering delivery address details.

What to do if parcel is damaged?

At the time of shipment delivery, the recipient’s obligation is to evaluate shipments outer packaging.

At the presence of courier – if you notice that:

1. Parcels outer packaging is damaged or shows any signs of being opened - point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation. If the content of shipment: 

Is not damaged, then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing. Your signature confirms that the content of the parcel has been delivered without damages.

Is damaged, then ask courier to compile the act of damage. In this case you can take or refuse to take this parcel. In case you refuse to take the parcel, courier will make a note about the reasons of refusal. If you want to submit complaint about parcel content damages, we encourage you to contact with us

2. The outer packaging is not damaged, but there is a suspicion of damage to the contents of the shipment: point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation. If the content of shipment:

Is not damaged, then no additional actions are necessary.

Is damaged, then ask courier to compile the act of damage. In this case parcel must be left to receiver. If you want to submit complaint about parcel content damages, we encourage you to contact us

After courier has left – if you notice that:

1. Parcels outer packaging is damaged and the content of shipment:

Is not damaged, then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing.

Is damaged, then immediately inform the sender of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.

2. Parcels outer packaging is not damaged, but the content of shipment is damaged, then immediately inform the us of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.

Claims:

Please immediately inform us by email or post of any of the following problems you may have with your delivery. Please inform us within 24 hours of delivery. We cannot accept any liability unless we are notified within the 24 hours of delivery.

Damage on Delivery:
Always examine the packaging at the point of delivery before signing for any package. If the package appears to be damaged in anyway, insist on writing a note on the carriers delivery consignment note. It is then your responsibility to inform us of any damage to products within 24 hours of delivery. Please provide pictures of the damage box and/or products.

Shortages:
It is your responsibility to inform us of any shortages within 24 hours of delivery.

In-correctly supplied goods:
Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us within 48 hours of delivery.

Non-delivery:
Please notify us within 3 working days from the expected delivery date of a non delivery.

 

Orders Returned to us:

Depending on the return reason, we may or may not charge you with the re-shipping cost if you would like us to replace your parcel. 

 

The following return reasons require a reshipping fee (if you would like us to resend your parcel):

 

  • Unknown reason/Refused or Rejected - customs tax, import tax or extra fees not settled by the recipient; 
  • Insufficient/ Incorrect address - recipient incorrectly input a wrong address;
  • Unclaimed - Parcels left in local customs and post office and was not claim during the allotted time. 

 

Countries we do not ship to:

Unfortunately due to issues with "Customs Control", we no longer ship to the following countries.

  • Turkey

 

Order Statuses and Meaning:

 

Awaiting Payment: Payment not received or the payment hasn't been verified.

 

Awaiting Fulfilment: Order is waiting to be picked.

 

Awaiting Shipment: Order has been picked and is being packed.

 

Awaiting Courier Pick UP: Order has been picked, packed and waiting for courier to pickup.

 

Shipped: Order has been shipped, you'll receive an email with the tracking number. Tracking numbers may take 6 to 12 hours to become active.