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Worldwide Shipping Information
Please note that we have €10.00 minimum order (excludes shipping charges).
Your privacy is very important to us and to ensure this, we ship all orders DISCREETLY. Any package you receive from Puff 'N' Stuff will be plain and give no hints about the delights hiding inside.
All orders ship from Youghal, Co. Cork, Ireland.
USA and Canadian Customers
Due to restrictions on RAW Rolling Papers and RAW Pre-Rolled Cones; these products are not available to customers located in the USA or Canada. If you're interested in these products, please check out our subsidiary company "Twist 'n' Puff" located in Florida (www.twistnpuff.com).
Shipping Carriers and Services:
An Post: Standard Post (if you don't opt for tracking or insurance, please read Standard Post Terms and Conditions below)
An Post: Registered Post with tracking and insurance
DPD: with tracking and insurance
Standard Post Terms and Conditions:
Please be advised that Standard Post Service does not include tracking or insurance. This is a cheaper option but has proven to be problematic for some of our customers.
By selecting Standard Post, you are accepting full responsibility for your order. Once your order leaves our facility, we will not be able to track or file a claim in the event the order is lost or damaged. It is extremely important that you understand that if you choose Standard Post, you are are agreeing to accept full responsibility for your order once it leaves our facility.
In the event that the order is lost or damaged, Puff 'n' Stuff will not be able to offer you any assistance in recovering the the cost of the products or a replacement order. Spending the extra for Registered Post is highly recommend, you'll have more visibility of the status of your order as well as insurance in the event it's lost or damaged.
Before we get into the nitty gritty, we want to let you know that we are not in the business of making money off the shipping charges. We charge what our carrier charges us plus an extra €1. This is to cover the cost of packaging so we can keep our prices lower.
Please be advised that the shipping cost can vary up or down from what was calculated during checkout, this is due to the weight and size of the order. In the event that this happens, we will do one of the following.
- If the actual shipping cost is lower then what you were charged, we will refund the difference back to your card.
- If the shipping cost is higher than what was calculated during checkout, we will notify you by email with the new shipping cost and the reason for the increase.
Orders usually under 1kg will not incur additional shipping charges. If the total order weight is over 1kg, there may be additional charges.
The shipping cost is based on the weight and size of the order. The cost is calculated during checkout or in your shopping cart by clicking on "Estimate Shipping & Taxes". In the event that you get a message that says "Unfortunately the items in your cart can't be shipped to your country", please contact us for a shipping quote.
We understand that shipping charges can be expensive, unfortunately we do not have control over the pricing. If you should have any questions, please contact us at firstname.lastname@example.org or by calling +353 (0) 24 25 576.
Shipping Cut-Off Times:
We aim to ship all orders placed Monday to Thursday within 24 hours; orders placed Friday, Saturday or Sunday will be shipped the next working day.
*** Please note that these times are approximate and can take longer during holiday seasons and bad weather conditions ***
- Ireland and Northern Ireland: 1 to 3 working days
- UK: 3 to 5 working days
- EU: 3 to 9 working days, depending on your country
- Rest of the World: 6 to 14 working days
- Ireland and Northern Ireland: next working day
- UK: 2 working days
- EU: 3 to 6 working days, depending on your country
- Rest of the World: 6 to 14 days
Orders shipped by An Post "Registered", DPD and UPS will have a tracking number and can be tracked at one of the links below. Once your order is shipped, you will receive an email with the carrier used and the tracking number.
An Post - www.anpost.ie, once your package is in your country, you can track the shipment from your Post Carrier, please use the same tracking number.
DPD - www.dpd.ie
UPS - www.ups.com
We will ship your order to the address as you enter it, and we can not accept any liability for late or failed delivery if the quoted address is incorrect, so please be careful when entering delivery address details.
What to do if parcel is damaged?
At the time of shipment delivery, the recipient’s obligation is to evaluate shipments outer packaging.
At the presence of courier – if you notice that:
1. Parcels outer packaging is damaged or shows any signs of being opened - point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation. If the content of shipment:
Is not damaged, then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing. Your signature confirms that the content of the parcel has been delivered without damages.
Is damaged, then ask courier to compile the act of damage. In this case you can take or refuse to take this parcel. In case you refuse to take the parcel, courier will make a note about the reasons of refusal. If you want to submit complaint about parcel content damages, we encourage you to contact with us
2. The outer packaging is not damaged, but there is a suspicion of damage to the contents of the shipment: point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation. If the content of shipment:
Is not damaged, then no additional actions are necessary.
Is damaged, then ask courier to compile the act of damage. In this case parcel must be left to receiver. If you want to submit complaint about parcel content damages, we encourage you to contact us
After courier has left – if you notice that:
1. Parcels outer packaging is damaged and the content of shipment:
Is not damaged, then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing.
Is damaged, then immediately inform the sender of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.
2. Parcels outer packaging is not damaged, but the content of shipment is damaged, then immediately inform the us of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.
Please immediately inform us by email or post of any of the following problems you may have with your delivery. Please inform us within 24 hours of delivery. We cannot accept any liability unless we are notified within the 24 hours of delivery.
Damage on Delivery:
Always examine the packaging at the point of delivery before signing for any package. If the package appears to be damaged in anyway Insist on writing a note on the carriers delivery consignment note. It is then your responsibility to inform us of any damage to products within 24 hours of delivery.
It is your responsibility to inform us of any shortages within 24 hours of delivery.
In-correctly supplied goods:
Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us within 48 hours of delivery.
Please notify us within 3 working days from the expected delivery date of a non delivery.
Countries we do not ship to:
Unfortunately due to issues with "Customs Control", we no longer ship to the following countries.